Front Desk Associate

BRIEF DESCRIPTION OF DUTIES: The purpose of this position is to perform front desk and/or reservation functions for the lodging program. Ensures security of all guests is maintained at all times. Ensures guest privacy is maintained at all times. Receives requests and processes reservations within established guidelines. When rooms are not available, provides a certificate of non-availability (CNA) and/or alternative lodging in the area. Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary. Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures.  May be required to run and print various reports from the PMS. Answers phones and transfers calls to appropriate individuals and replies to guest questions. Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guest to a different room when required. Requires irregular working hours to include evenings, weekends and holidays, as well as, rotating shifts.  Performs other related duties as assigned.

QUALIFICATION REQUIREMENTS: Preferred 6 months of work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations related to hospitality operations. Must be skilled in the use of a personal computer and various software programs.  Must possess basic math and reading skills. Must be able to communicate clearly and effectively both verbally and in writing in English with management, staff and guests. Ability to handle, control, and account for large amounts of cash.  Must possess a valid state driver’s license. The incumbent is required to obtain a front desk certification or industry equivalent within 6 months of employment, as well as, any other requirements outlined in the Lodging Career Path Guide. Must meet Federal Employment suitability requirements and successful completion of background investigation. Background investigations are conducted using fingerprint identification and completion of background inquiry forms.

How to Apply:  Submit a NAF application to the NAF Human Resources Office, Building 00021, Blandy Avenue, NAWS China Lake or mail application to Fleet & Family Readiness, 1 Administration Circle Stop 1313, Ridgecrest, CA 93555 or email to chinalake.nafhr@mwrsw.com. Submitted applications will be kept for 90 days. For more information call (760) 939-0882. We reserve the right to close this position without further announcement. PARTICIPATION IN DIRECT DEPOSIT UPON EMPLOYMENT IS REQUIRED. The Department of Navy is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regards to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, sexual orientation, or any other non-merit factors. Reasonable accommodations are provided to applicants with disabilities. If reasonable accommodation is needed for any part of the application and hiring process, please contact the number above. The decision on granting reasonable accommodations will be on a case-by-case basis. Navy Region Southwest is a drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace. Sailors and their family members have a right to a reliable and productive Federal workforce. Due to volume of applications received, you may not be notified on non-selection.

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER